Patient Billing/Services Representative II - Neurology

Washington University in St. Louis•Creve Coeur, MO

23h•Onsite

About The Position

Obtains insurance information and referral forms and counsels patients on financial assistance when seen in department for services. This role involves registering new patients, assisting with form completion, reviewing schedules, and making necessary updates. The representative will also call patients with appointment reminders, obtain insurance information and referral forms, explain the billing process to patients and staff, and answer inquiries from patients and third-party payers. Additionally, the role supports basic account maintenance and assists with sending reminder cards and other scheduling duties.

Requirements

High school diploma or equivalent high school certification or combination of education and/or experience.
Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)

Nice To Haves

Basic Life Support certification must be obtained within one month of hire date.
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Customer Service
Effective Written Communication
Epic EHR
Financial Information
Insurance
Interpersonal Communication
Interpersonal Relationships
Medical Billing and Coding
Medical Insurance Claims
Office Organization
Organizing
Professional Etiquette
Scheduling
Team Collaboration

Responsibilities

Obtains insurance information from patients and counsels alternative ways for financial assistance.
Registers all new patients and assists with form completion.
Reviews schedule for new patients and makes updates when necessary.
Calls patients with appointment time reminders; obtains insurance information and referral forms.
Explains billing process to patients; answers incoming inquiries from patients and third-party payers.
Explains billing process to other staff; assists with basic account maintenance activities.
Assists patients with insurance questions regarding the billing process.
Assists staff with sending out reminder cards and other scheduling duties.
Performs other duties as assigned.

Benefits

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with your new child
Family care resources
Adult care resources
Covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.