Patient Billing/Services Representative II - DOM - Gastrointestinal Center

Washington University in St. Louis

1d • Onsite

About The Position

This position obtains insurance information and referral forms and counsels patients on financial assistance when seen in the department for services. The Patient Billing/Services Representative II - DOM - Gastrointestinal Center is responsible for registering new patients, assisting with form completion, and updating schedules. This role also involves calling patients with appointment reminders, obtaining necessary insurance information and referral forms, and explaining the billing process. Additionally, the representative will answer inquiries from patients and third-party payers, explain the billing process to other IBC staff, assist with basic account maintenance, and help staff with sending reminder cards and other scheduling duties. The position operates in a normal office and patient care setting.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
• Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)
• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Nice To Haves

• Financial Information
• Insurance
• Interpersonal Communication

Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients, assisting with form completion.
• Reviews schedule for new patients, updating when necessary.
• Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Explains billing process to patients, answers incoming inquiries from patients and third-party payers.
• Explains billing process to other IBC staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.
• Performs other duties as assigned.

Benefits

• Up to 22 days of vacation
• 10 recognized holidays
• Sick time
• Competitive health insurance packages with priority appointments and lower copays/coinsurance
• Free Metro transit U-Pass for eligible employees
• Defined contribution (403(b)) Retirement Savings Plan with employee and university contributions starting at 7%
• Wellness challenges
• Annual health screenings
• Mental health resources
• Mindfulness programs and courses
• Employee assistance program (EAP)
• Financial resources
• Access to dietitians
• 4 weeks of caregiver leave to bond with your new child
• Family care resources for continued childcare needs
• Adult care resources
• Tuition coverage for employee and family (up to 100% at WashU and 40% elsewhere after seven years)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees