Patient Billing & Customer Service Specialist

KabaFusion • Cerritos, CA

12h

About The Position

The Patient Billing and Customer Service Specialist is responsible for requesting payment and collecting overdue balances from patients. This role involves contacting patients via phone or mail to request payment, review account details, answer patient questions, and set up alternative pay plans if necessary. The specialist will also maintain patient account records and resolve third-party payer issues.

Requirements

• 1+ year of medical office experience
• 1+ year of experience working with patients in a medical setting
• Knowledge of Explanation of Benefits (EOB’s) and understanding of copays, coinsurance, and deductibles

Responsibilities

• Contact patients via phone, email, and/or written correspondence to discuss outstanding balances and payment arrangements
• Investigate billing & payment discrepancies, contacting insurance companies when necessary to review eligibility and benefits

Benefits

• Competitive Compensation
• Benefits start on your 1st day of employment.
• 401k w 4% match – no waiting or vesting period
• PTO / Floating Holidays / Paid Holidays
• Company paid life insurance and short-term disability
• Employee Assistance programs to help with mental health / wellness
• Learning & Development Programs
• Perks… includes discounts on travel, cell phone, clothing and more…
• Generous employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees