Billing Specialist - Lanihuli Patient Service Center
About The Position
Sonic Healthcare USA is a Great Place to Work certified employer dedicated to creating a supportive and inclusive environment that emphasizes teamwork and innovation. Our mission is to advance the health and well-being of our communities as a leader in clinical laboratory solutions. This is a Full-Time, Onsite position located in Hilo, Hawaii, with working hours from Monday to Friday, 8:30 am to 4:30 pm. The role involves performing customer/client account research, reviewing delinquent accounts, and working with customers/clients to establish repayment plans in accordance with Accounts Receivable guidelines. The Billing Specialist will handle inbound and outbound calls, initiate contact with customers/clients regarding account status, submit past-due notifications, follow up on missed repayment arrangements, coordinate with local Sales for client account handling, track and monitor delinquent accounts, and report seriously delinquent accounts to administrative leadership. The position also includes working on other assigned projects.
Requirements
- High School diploma or GED
- Typing (min 35 wpm) and 10 Key. MUST be able to demonstrate proficiency.
- Requires a positive demeanor and professional phone etiquette and disposition that is fair and consistent with all clients they support.
- Must handle consumer and commercial collections professionally and pay attention to detail and record keeping.
- Ability to work with minimal direction; seeking additional help/information from the Client Support Manager and/or Supervisor or Team Leader.
- Knowledge of computer technology and terminology.
- Perform duties promptly and accurately—the ability to work under deadlines.
- Maintain confidentiality of information.
- Ability to read and comprehend English.
Nice To Haves
- Minimum of six (6) months of related experience or equivalent combination of experience and education
- Experience with medical/insurance billing and Customer Service
- Experience in a multitasking environment
Responsibilities
- Perform customer/client account research, review delinquent accounts, and work with customers/clients to establish a mutually agreeable re-payment plan in accordance with Accounts Receivable guidelines.
- Take inbound calls (as needed) and make outbound calls.
- Initiate contact with customers/clients regarding their account status.
- Submit past-due notifications to patients.
- Follow-up on missed re-payment arrangements.
- Coordinate with local Sales collaboration in handling client accounts.
- Track and monitor delinquent accounts to ensure account status moves current and payment application is consistent.
- Report and refer seriously delinquent accounts to designated Administrative leadership for potential service provider agreement default and cut-off.
- Work on other projects as assigned.
Benefits
- Appreciation for your work
- A feeling of satisfaction that you’ve helped people
- Opportunity to grow in your profession
- Free lab services for you and your dependents
- Work-life balance, including Paid Time Off and Paid Holidays
- Competitive benefits including medical, dental, and vision insurance
- Help saving for retirement with a 401(k) plus a company match
- A sense of belonging – we’re a community!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
