Patient Benefits Coordinator - Barbara McInnis House

Boston Health Care for the Homeless Program•Boston, MA

7d•$22 - $36•Onsite

About The Position

Boston Health Care for the Homeless Program (BCHP) is seeking a Patient Benefits Coordinator (PBC) to join their team at the Barbara McInnis House. The PBC will be responsible for gathering demographic and insurance information from patients admitted to the respite facility. This includes assisting patients with health insurance applications, collecting necessary documentation, and providing other patient benefits support. The role is vital for ensuring accurate patient registration, verifying insurance eligibility, and processing insurance pre-authorizations.

Requirements

High school diploma or equivalency required
Associate's or bachelor's degree in a related field and/or have attained the requisite skills from prior work experience (1-2 years experience in a patient benefits or health insurance support capacity) required
Ability to work with minimal supervision successfully
Strong computer skills: Microsoft Office Suite including Excel

Nice To Haves

2 years experience in a clinical environment preferred
Familiarity with EPIC (electronic medical record) preferred
Knowledge of health insurance and entitlement benefits programs preferred
Bilingual in Spanish/English and/or Haitian Creole/English preferred

Responsibilities

Utilize the EPIC system to confirm and add demographic information for each patient
Review insurance eligibility on all patients presenting upon admission in order to provider patient benefits assistance and process required documentation in a timely manner
Accurately complete and appropriately process health insurance applications including enrollment into MassHealth and Medicare
Outreach to insurance programs for potential patient enrollment
Present patient insurance options and work with the assigned team to find the programs that are best suited for the patient’s needs
Work with the patient’s respite team to ensure that patient questions are answered and discharge plans can be implemented
Respond quickly to billing department to resolve any issues
Work closely with the Director of Patient Finance to ensure that registration and enrollment details are entered accurately and timely so that billing can be done in a timely fashion
Timely and accurate completion of out-of- state birth certificate applications for patients who require them
Submit and keep current insurance pre-authorizations for applicable respite facility stays
Cover for other Benefits and clinic front-desk staff on an as needed basis
Successfully complete MassHealth Certified Application Counselor exam (CAC) within 60 days of hire and maintain active certification status