Patient Benefits Coordinator

Boston Health Care for the Homeless Program • Boston, MA

2d • $22 - $36

About The Position

Boston Health Care for the Homeless Program (BCHP) is looking for a Patient Benefits Coordinator (PBC) to join our team. The PBC will be responsible for collecting demographic and insurance information for each patient that is admitted to the program’s respite facility, the Barbara McInnis House. This includes helping patients apply for health insurance, obtaining copies of documentation, and providing other related patient benefits assistance. The position is crucial to the accurate registration of patient’s insurance eligibility and submission of insurance pre-authorizations.

Requirements

• High school diploma or equivalency
• Ability to work with minimal supervision successfully
• Strong computer skills: Microsoft Office Suite including Excel

Nice To Haves

• Associate's or bachelor's degree in a related field and/or have attained the requisite skills from prior work experience (1-2 years experience in a patient benefits or health insurance support capacity) preferred
• 2 years experience in a clinical environment preferred
• Familiarity with EPIC (electronic medical record) preferred
• Knowledge of health insurance and entitlement benefits programs preferred
• Bilingual in Spanish and English preferred

Responsibilities

• Utilize the EPIC system to confirm and add demographic information for each patient
• Review insurance eligibility on all patients presenting upon admission in order to provider patient benefits assistance and process required documentation in a timely manner
• Accurately complete and appropriately process health insurance applications including enrollment into MassHealth and Medicare
• Outreach to insurance programs for potential patient enrollment
• Present patient insurance options and work with the assigned team to find the programs that are best suited for the patient’s needs
• Work with the patient’s respite team to ensure that patient questions are answered and discharge plans can be implemented
• Respond quickly to billing department to resolve any issues
• Work closely with the Director of Patient Finance to ensure that registration and enrollment details are entered accurately and timely so that billing can be done in a timely fashion
• Timely and accurate completion of out-of- state birth certificate applications for patients who require them
• Submit and keep current insurance pre-authorizations for applicable respite facility stays
• Cover for other Benefits and clinic front-desk staff on an as needed basis

Benefits

• BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more.
• Benefits are prorated for part-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees