Patient Attendant Lead

Ascension • Nashville, TN

7d • Onsite

About The Position

The Patient Attendant Lead mentors Patient Attendants and supports care teams in maintaining patient safety. The role includes coaching staff on de-escalation, patient reorientation, behavioral health safety protocols, and responding to security events involving aggressive patients. The lead conducts unannounced unit spot-checks to confirm continuous patient observation, environmental safety checks, alertness, and compliance with policy.

The position partners with Charge Nurses, House Supervisors, and SPS to evaluate patient acuity, prioritize AvaSure virtual monitoring when appropriate, and coordinate break coverage and shift relief. The lead audits 15-minute observation logs, checks for real-time documentation, and verifies that the correct 6401/6404 orders are active before sitter placement or removal. The lead is also the primary point of contact among Patient Attendants, Nursing Leadership, House Supervisors, and SPS for resolving floor challenges and escalating urgent patient-care or staffing needs.

This full-time night-shift position is located at Ascension Saint Thomas in Nashville, Tennessee, in the Patient Attendants department.

Requirements

• High school diploma equivalency with 2 years of cumulative experience, or an associate's/technical degree with 1 year of experience, or 5 years of applicable cumulative job-specific experience.
• No required licensure, certification, or registration.

Nice To Haves

• BLS Provider certification; American Heart Association or American Red Cross certification accepted.
• Certification specializing in Crisis Prevention.

Responsibilities

• Lead by example and mentor Patient Attendants in de-escalation, patient reorientation, behavioral health safety protocols, and support during security events involving aggressive patients.
• Conduct unannounced spot-checks across hospital units to ensure sitters maintain continuous observation, complete environmental safety checks, remain alert, and follow policy.
• Partner with Charge Nurses, House Supervisors, and SPS to evaluate patient acuity, prioritize AvaSure virtual monitoring when appropriate, and coordinate break coverage and shift relief transitions.
• Audit 15-minute observation logs (Q15 checks) to enforce real-time documentation and verify that proper 6401/6404 orders are active before sitter placement or removal.
• Serve as the primary point of contact between Patient Attendants, Nursing Leadership, House Supervisors, and SPS to resolve real-time floor challenges and escalate urgent patient-care or staffing needs.

Benefits

• Medical, dental, vision, and prescription coverage, with HSA/FSA options.
• Employer-matched 403(b), financial planning and hardship resources, disability insurance, and life insurance.
• Prorated paid time off (PTO) and holidays.
• Ascension-paid tuition through Vocare, tuition reimbursement, ongoing professional development, and online learning.
• Employee Assistance Program, counseling and peer support, spiritual care, and stress management resources.
• Parental leave, adoption assistance, and family benefits.
• Optional legal and pet insurance, transportation savings, and other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED