Patient Assistance Coordinator (Hybrid)

Redirect Health•Phoenix, AZ

17h•Hybrid

About The Position

The Patient Assistance Coordinator role exists to help Redirect Health members access affordable, high-quality healthcare by securing financial assistance and coordinating care with confidence and compassion. This is a hands-on, hybrid role for someone who enjoys problem-solving, coordination, and relationship-building, takes ownership and follows through, and wants their work to have a real-world impact on people’s health and finances.

Requirements

High School Diploma or GED: Required
1+ year of healthcare administrative support or case management experience: Required
Communicates clearly and with empathy
Takes ownership and follows through
Enjoys simplifying complex healthcare and financial processes
Works well across teams and external partners
Cares deeply about helping people

Nice To Haves

Patient Assistance Advocate or Financial Counselor background: Preferred
Experience with Microsoft Word, Excel, and EMR systems: Preferred

Responsibilities

Serve Redirect Health members as their advocate through patient assistance programs, charity care, and alternative funding options.
Be responsible for securing eligibility, coordinating care, and reducing out-of-pocket costs for members.
Directly impact healthcare affordability and access, ensuring members feel supported every step of the way.
Own member financial assistance cases, including eligibility for patient assistance programs, 501(r) charity programs, and alternative resources.
Support members through phone and email communication with clarity, empathy, and transparency.
Collaborate with members, internal providers, hospitals, and external facilities to coordinate care at fair, negotiated rates.
Improve cost management, coordination workflows, and member experience through strong documentation and follow-through.
Advocate for members’ financial and healthcare needs across provider offices and hospital systems.