Patient Assistance Coordinator - Marshall Pharmacy

Marshall Health • Huntington, WV

18h

About The Position

The Patient Assistance Coordinator supports pharmacy operations and patient care by assisting the pharmacist with effective, appropriate, and safe pharmacy services. The role performs pharmacy dispensing functions accurately and efficiently, maintains complete patient records, supports inventory management, and helps ensure correct medication delivery.

The coordinator assists patients with financial support, including eligibility verification, foundation assistance, manufacturer copay assistance, and 340B resources. The role also supports prior authorizations, specialty prescription needs, accreditation requirements, quality improvement, and audit preparation while following pharmacy policies, procedures, and applicable West Virginia Board of Pharmacy laws.

Requirements

• High school diploma or GED.
• Current national certification or equivalent.
• Minimum of 2 years of experience in a retail pharmacy position.
• Ability to cope with the mental and emotional stress of the position.

Responsibilities

• Provide friendly customer service and answer telephone calls promptly and courteously.
• Assist the pharmacist in providing effective, appropriate, and safe pharmacy services.
• Perform pharmacy dispensing functions accurately and efficiently, including data entry, pill counts, filling prescriptions, point-of-sale transactions, and handling third-party rejections.
• Assist patients with financial support by verifying eligibility and helping with foundation assistance, manufacturer copay assistance, and 340B resources.
• Follow policies and procedures and relay information appropriately.
• Pull and count medications accurately according to prescription labels.
• Follow laws established by the West Virginia Board of Pharmacy.
• Maintain accurate and complete patient records, including allergies, current insurance information, and prescriptions.
• Assist with inventory management to meet patient and financial needs.
• Assist with prior authorizations, including notifying patients and providers and working toward resolution.
• Inform the pharmacist of pharmacy-system alerts, including contraindications, interactions, and allergies.
• Participate in maintaining sanitary and safe practices.
• Maintain regular attendance and follow policies and procedures.
• Promptly report allegations of impropriety to the HR department.
• Remain free from exclusion under OIG and SAMS Medicare/Medicaid lists.
• Work with the clinical pharmacy department and staff on specialty prescription needs.
• Perform additional duties as assigned.
• Assist with processes required by specialty pharmacy accrediting bodies.
• Participate in staff huddles and meetings.
• Ensure correct delivery of patients’ medications.
• Work with the patient assistance technician on patients’ financial needs and routinely check foundations for available assistance.
• Assist with quality improvement processes.
• Stay current with training and licensing requirements.
• Assist with accreditation audits and preparation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED