Patient Assistance Coordinator-LGH Emergency Room-FT
About The Position
The Patient Assistance Coordinator provides comprehensive post-discharge follow-up for patients evaluated across four Emergency Departments. The role bridges the Emergency Department with patients, primary care providers, specialists, pharmacies, hospitals, nursing facilities, and community resources to help ensure clinically significant diagnostic results are reviewed, communicated, and appropriately addressed after discharge. In collaboration with Emergency Department providers, the ED Clinical Pharmacist, and other members of the interdisciplinary healthcare team, the coordinator evaluates outstanding laboratory, microbiology, radiology, cardiac monitoring, and other diagnostic results to determine appropriate follow-up. The coordinator facilitates patient notification, treatment initiation or modification, referrals, education, and access to ongoing healthcare resources, supporting continuity of care, patient safety, timely treatment, and appropriate follow-up.
Requirements
- Diploma or Associate Degree in Nursing.
- Registration as a registered nurse in the Commonwealth of Virginia and/or a compact license to practice in Virginia.
- AHA BLS Provider certification.
- At least 2 years of clinical experience in an Emergency Department, acute care setting, or other comparable clinical environment.
Responsibilities
- Conduct daily review and follow-up of outstanding laboratory, microbiology, radiology, and diagnostic results for discharged Emergency Department patients.
- Monitor designated blood, urine, stool, wound, sputum, CSF, tick-borne illness, COVID-19, malaria, and other diagnostic results through finalization.
- Review radiology addendums and Zio Patch or cardiac monitoring results requiring post-discharge follow-up.
- Identify critical or clinically significant results requiring patient notification, treatment, treatment modification, additional evaluation, or referral.
- Collaborate with ED physicians and the ED Clinical Pharmacist to determine appropriate treatment and follow-up plans.
- Notify patients or responsible parties of clinically significant results and document communication and follow-up efforts.
- Initiate established protocols for conditions such as STIs, streptococcal pharyngitis, C. difficile, and UTIs.
- Use certified-letter processes when required for patients with critical results who cannot be reached by telephone.
- Coordinate referrals to primary care, specialty services, cardiology, physical therapy, vestibular therapy, radiology, mammography, durable medical equipment providers, and other healthcare resources.
- Help patients without established primary care providers connect with appropriate primary and specialty care.
- Communicate and transmit culture and diagnostic results to receiving hospitals, primary care offices, nursing facilities, and other appropriate healthcare organizations.
- Submit medication authorizations, clarifications, and modifications as needed and assist with medication access resources.
- Provide patient education and connect patients with appropriate community and healthcare resources.
- Monitor designated results for ED patients discharged following an ED hold or observation period.
- Track post-discharge critical results and follow-up activity to support patient safety, quality improvement, and regulatory compliance.
- Maintain accurate, timely, and confidential documentation of follow-up activities.
- Identify opportunities to improve the consistency, efficiency, and reliability of the ED results follow-up process.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
Associate degree
