Patient Assistance Center Representative

Mangrove Management Partners • Burlington, MA

15h

About The Position

The Patient Assistance Center Representative manages patient and physician communications for a growing vascular practice. The role answers patient inquiries and schedules appointments across an organization spanning multiple regions. The representative staffs the communications center, follows up on patient communications, helps register new patients, and provides current practice information.

Requirements

• High school diploma.
• At least 1 year of experience in a communications center.
• Professional communication skills.
• Proficiency with technology, particularly Microsoft Office Suite.
• Knowledge of healthcare terminology and billing practices, or the ability to learn them.
• Excellent organizational and prioritization skills.
• Ability to prioritize excellent customer service.
• Ability to work in a fast-paced environment with evolving priorities.
• Excellent interpersonal skills.

Responsibilities

• Staff The Vascular Care Group communications center and follow up on internal and external patient communications by phone and online.
• Answer and follow up on communications about patient needs, including scheduling, procedure results, insurance issues, and other pertinent appointments.
• Perform practice tasks associated with registering new patients, including insurance verification, recording demographic information, and obtaining referrals.
• Serve as a resource for practice information and stay informed about current policies and procedures.
• Screen and redirect calls efficiently to the appropriate communication channels based on patient needs and requests.
• Notify appropriate practice personnel and patients promptly about unforeseen circumstances, including practice shutdowns or procedure delays.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED