Casualty Assistance Representative

Air Combat Command • Creech AFB, NV

1d

About The Position

The Casualty Assistance Representative serves as the installation’s Casualty Services and Survivor Benefit Plan (SBP) specialist. The role analyzes, recommends changes to, and administers casualty services and survivor benefit programs, and provides subject-matter expertise on benefits and entitlements available through a wide range of programs. The representative provides advisory services and administers comprehensive programs related to casualty services, and serves as a subject-matter expert for the installation’s Casualty Policy and Casualty Program Educator programs. The position also develops and implements publicity and information programs concerning casualty services, survivor benefits, Records of Emergency Data, and government life insurance programs.

The role requires sensitive and diplomatic communication with military and civilian officials, family members and the public, including next of kin of deceased persons. Public speaking and training large groups are integral to the position. The employee must be able to drive a motor vehicle and hold a valid driver’s license, obtain and maintain a Secret security clearance, and pass initial and periodic short-notice drug testing. Occasional travel away from the normal duty station is required, and the position may involve shifts, including nights, weekends and holidays.

Requirements

• U.S. citizenship is required.
• Males must be registered for Selective Service, if applicable.
• At least one year of specialized experience at the GS-09 level or equivalent, including experience with military HR policies and federal benefits and entitlements, federal/state/local benefits and social services, or procedures for reporting and verifying deaths of active-duty and retired members; alternatively, qualifying graduate education or a combination of education and experience may be used.
• For education-based qualification, a related Ph.D. or equivalent doctoral degree, three years of progressively higher-level graduate education leading to a Ph.D., or an LL.M is required; transcripts must be submitted when applicable.
• Merit promotion applicants must meet applicable federal time-in-grade requirements; one year at GS-09 is required for GS-11 consideration where TIG applies.
• Knowledge of federal entitlements administered by DOD, VA, and SSA, survivor benefits and rights, casualty services, military life insurance programs, and how benefits interact with military retired pay, civil service pensions, and survivor annuities.
• Knowledge of DFAS, VA, and SSA responsibilities; military rank, chain of command, death verification and casualty procedures; and VA interment rights and benefits.
• Ability to resolve casualty operations and SBP problems with DFAS, VA, and SSA, and apply knowledge of relevant federal, state, and local social services.
• Ability to communicate orally and in writing with diverse groups, using empathy, tact, and diplomacy, including when dealing with next of kin.
• Ability to conduct in-depth research, gather facts, apply analytical and evaluative methods, and present information professionally and effectively.
• Ability to compile and report data, analyze statistical trends, and adjust programs.
• Must obtain and maintain a Secret security clearance.
• Must possess a valid driver’s license and be able to drive a motor vehicle.
• Must pass initial and periodic short-notice drug testing.
• Must complete the initial online questionnaire and any additional assessments.
• Must be able to work shifts, including nights, weekends, and holidays, and travel occasionally away from the normal duty station.
• Must demonstrate sensitivity, tact, expertise, and diplomacy when dealing with senior officials, family members, members of Congress, and the public.

Responsibilities

• Analyze, implement, and administer comprehensive advisory services and programs related to installation casualty services.
• Serve as a subject-matter expert for the installation’s Casualty Policy and Casualty Program Educator programs.
• Develop and implement publicity and information programs concerning casualty services, survivor benefits, Records of Emergency Data, and government life insurance programs.
• Serve as the installation’s Survivor Benefit Program specialist and administer related programs.
• Provide guidance on federal entitlements and benefits, including casualty services, survivor benefits, and military life insurance programs.
• Resolve casualty operations and Survivor Benefit Plan issues in coordination with DFAS Centers, the VA, and the SSA.
• Research and evaluate information, compile and report data, analyze trends, and recommend program adjustments.
• Communicate with diverse groups and individuals, including next of kin, and conduct public speaking and training for large groups.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and eligibility.
• PCS may be paid if authorized, subject to applicable rules and possible agreement requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree