Patient AR Supervisor

OneOncology

4d•Remote

About The Position

OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision. This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve. The Supervisor, Patient AR will be responsible for supervising the daily operations of the Patient AR team. This role functions as a leader and subject matter expert related to Patient AR.

Requirements

Knowledge of ICD10, CPT and HCPCS codes required.
Strong technical skills in Microsoft Office Suite (Word, Excel, PowerPoint).
Associates degree or equivalent experience required.
3+ years of RCM healthcare experience required including authorizations.
2+ years of supervisor experience preferred.

Nice To Haves

Customer Service background preferred
1+ years of experience in a community oncology setting preferred.

Responsibilities

Oversee day to day responsibilities of the Patient AR staff.
Ensure the team is well versed in customer service.
Ensures patient accounts are billed accurately, timely and in a compliant manner.
Review and approve collection adjustments (write-offs, collection agency referral, probate, etc.) within designated range.
Maintain patient bad debt at target levels.
Responsible for managing and maintaining Patient A/R days in compliance with established benchmarks.
Perform monthly staff account audits to determine accuracy and error ratings.
Work with manufacturer and Foundation/Patient Assistance representatives to streamline processes and ensure policy and procedures are followed.
Develop, review and update benchmarks for staff and monitor staff levels as appropriate to meet benchmarks.
Manage employee relations issues appropriately as needed and participate in disciplinary decisions and counseling process.
Work closely with members of management team to collaborate regarding shared issues.