Patient Appointment Coordinator | Full-Time|

Heritage Health - Idaho•Coeur D'Alene, ID

6d•$18 - $25•Hybrid

About The Position

Heritage Health is seeking a full-time (1.0 FTE) Patient Appointment Coordinator to join our team in Coeur d' Alene, Idaho. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally. This role serves as patients’ first telephone point of contact for making appointments with Heritage Health’s dental programs. Uses patient specific information to accurately determine the nature of an appointment request and independently schedule and confirm patient appointments. Requires discretion, courtesy, and the ability to direct the conversation to keep a busy multi-line telephone system moving.

Requirements

High School Graduate or equivalent.
Previous experience in customer service, scheduling, or office settings with multi-phone line systems is required.
Excellent communication skills – oral and written. Ability to interact effectively with staff and patients.
Computer skills – Windows based software experience.
Familiar with operating multi-line phone system.
Knowledge of medical terminology.
Ability to handle confidential information.
Exercise independent judgement and discretion.
Have a pleasant and courteous telephone manner.
Ability to handle frequent interruptions and deal effectively and calmly in stressful situations.
Respect and empathy for the diversity of the clients and staff of the clinic.
Ability to interact positively with fellow staff members.
Prolonged periods of sitting and working on a computer.
May lift up to 15 pounds at times.
Must be able to access and navigate various departments of a given location.
Must be able to complete tasks in a noisy or stressful environment.
Must be able to adhere to process protocol.

Nice To Haves

Medical office experience preferred.
One year of prior medical assistant experience is preferred
Innovation: much of the work is routine, however, may occasionally be involved in projects requiring new ideas or approaches.
Provides feedback on daily issues and participate in short-term planning with other team members.

Responsibilities

Schedules patients’ appointments appropriately according to clinic protocols; handles majority of telephone requests for appointment in the medical department.
Schedules appointment using current Practice Management System.
Reviews appointment date, time, location, and provider name with patient for accuracy.
Reviews list of materials for patient to bring to appointment when necessary (insurance cards, forms, etc.)
Performs initial telephone screening of patients and directs urgent phone calls to triage nurse as needed per protocol.
Calls patients to confirm next day’s appointments.
Reschedules appointments as needed.
Supports physician and other health-care provider requests.
Attends staff meetings and training seminars as required.
Heritage Health staff have an active role in our Patient Centered Medical Home model of care.
This role is designated as part of the Heritage Health PCMH Care Team.
Regular and predictable attendance is an essential function of this position.
Performs miscellaneous job-related duties as assigned

Benefits

100% employer-paid medical, dental, and vision insurance for full-time employees.
Generous employer contributions for dependents.
200 hours (25 days!) of all-in-one PTO—covering vacation, personal, sick, and holiday time.
Option to cash out extra time off.
Extended Illness Bank (EIB): Additional paid time for serious illness or hospitalization.
403(b) retirement plan with automatic enrollment and a competitive employer match—100% of the first 3% and 50% of the next 2% you contribute.
Employer-paid life and long-term disability coverage, plus voluntary options for extra protection.
Employee Assistance Program (EAP): Free, confidential counseling and wellness resources for you and your household, including telehealth visits, legal and financial support, and more.
Student loan repayment program for eligible positions.
LifeFlight membership for emergency medical transport.
Access to a dedicated benefits advocate team for personalized support.