Patient Advocate

Matter Health•Nashville, TN

10d

About The Position

The Patient Advocate & Liaison (PAL) is Matter Health’s representative in the communities it serves. This field-based role builds trusted relationships with older adults living in affordable housing communities and helps them stay engaged in their healthcare journey. Working alongside a Nurse Practitioner, the PAL is the primary relationship-builder for assigned communities, educating patients about Matter Health, supporting enrollment, coordinating follow-up, identifying barriers to care, and connecting patients with needed services. The role is suited to someone who enjoys working directly with people in community settings and is passionate about improving healthcare access for underserved populations. Matter Health delivers primary and preventive healthcare directly to older adults living in public housing communities. The company is expanding across Georgia and works to improve healthcare access by meeting patients where they are and building trusted relationships in the communities it serves.

Requirements

1–2 years of experience in community outreach, patient advocacy, healthcare, social services, customer service, hospitality, account management, sales, or another relationship-focused role.
Passion for serving older adults and underserved communities.
Outstanding communication and relationship-building skills.
Comfort working independently in a field-based environment.
Strong organization and time-management skills.
Ability to collaborate with clinical and operational teams.
Valid driver’s license and reliable transportation.

Nice To Haves

Experience working with Medicare populations, community organizations, Salesforce, Athena, or healthcare outreach.
Bilingual Spanish.

Responsibilities

Build lasting relationships with older adults living in assigned communities.
Serve as Matter Health’s primary community representative.
Educate prospective patients about Matter Health’s care model and available services.
Support patient outreach, enrollment, scheduling, and ongoing engagement.
Conduct in-person outreach, phone calls, and community events to connect with patients.
Partner with Advanced Practice Providers, Social Workers, Care Navigators, and Operations teams.
Identify barriers to care and connect patients with appropriate community resources.
Assist patients throughout their healthcare journey, from initial introduction through ongoing engagement.
Maintain accurate documentation in Salesforce and Athena.
Help improve patient retention and healthcare access in assigned communities.

Benefits

Medical, dental, and vision coverage.
Employer-funded HSA options.
Employer-paid life and disability insurance.
Voluntary illness, accident, and hospitalization coverage.
Access to Matter Health’s in-person and virtual care services.
Competitive compensation.
401(k) with company match beginning at day 60.
Access to financial wellness resources and support.
Up to 4 weeks of PTO.
10 paid company holidays.
2 volunteer days annually.
Benefits for full-time team members begin the first of the month following their start date.