Patient Advocate

GREATER SEACOAST COMMUNITY HEALTH•Somersworth, NH

10d•$22 - $25•Onsite

About The Position

Greater Seacoast Health is seeking a compassionate, customer-focused Patient Advocate to join the founding team at its Somersworth Primary Care practice. As a first point of contact for patients, the Patient Advocate helps create a welcoming, positive, and supportive healthcare experience. The role involves greeting and assisting patients, coordinating access to care, supporting accurate records and payments, and connecting patients with information and resources. The position is full-time, Monday through Friday, 8:00 AM to 5:00 PM, and non-exempt. The hourly rate is $21.50 or more, with compensation based on experience, customer service skills, and healthcare registration experience.

Requirements

High school diploma or equivalent.
At least one year of customer service, administrative support, medical reception, patient registration, or call center experience.
Strong computer, communication, and organizational skills.

Nice To Haves

Healthcare registration or medical office experience.
Electronic Health Record (EHR) experience.
Experience with insurance verification and patient scheduling.
Bilingual ability.

Responsibilities

Welcome patients with professionalism, warmth, and compassion.
Schedule appointments and coordinate patient access to care.
Verify insurance coverage and maintain accurate patient records.
Educate patients about financial assistance programs, payment options, and available services.
Collect copays and patient payments accurately.
Connect uninsured or underinsured patients with available resources.
Answer incoming calls and assist patients with questions and scheduling needs.
Collaborate with providers and clinical staff to ensure a seamless patient experience.
Maintain confidentiality while delivering exceptional customer service.