Patient Advocate

AllWays Community Health Center • Leavenworth, KS

7d • Onsite

About The Position

The Patient Advocate maintains patient scheduling, obtains accurate patient income and insurance information, answers phones, and interacts positively with clients. The role supports the efficient and effective functioning of the clinic with respect to patient flow. It is performed in a fast-paced environment that requires multitasking and accommodating frequent interruptions. A warm, friendly, and engaging personality is required.

The Patient Advocate works on site during clinic hours and represents the clinic to the community. Duties include welcoming patients, supporting completion of paperwork, gathering and updating patient information, handling calls and messages, conducting satisfaction surveys, communicating with clinic staff, using electronic health record software, scheduling appointments, and collecting proof of income to assign the appropriate sliding fee scale.

Requirements

• Ability to work well with the public.
• Attention to detail.
• Ability to work on site during clinic hours.
• Effective communication skills.
• Ability to multitask and accommodate frequent interruptions in a fast-paced environment.
• Warm, friendly, and engaging personality.

Responsibilities

• Greet patients and members of the public in a positive, polite manner.
• Schedule patients and make appointment reminder calls.
• Ensure patient paperwork is complete and assist patients with completing it as needed.
• Gather patient demographics, income, insurance, residency, and medical history information.
• Update patient information as needed.
• Answer telephone calls in a friendly, professional manner and accurately record messages for unavailable personnel.
• Conduct patient satisfaction surveys.
• Maintain open communication with clinic staff.
• Use electronic health record software correctly.
• Gather proof of income and assign the appropriate sliding fee scale.
• Represent the clinic to the community in a consistently positive and effective manner.
• Maintain a neat work and reception area.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed