Patient Advocate - Dept. Internal Medicine

Wayne State University•Detroit, MI

12d•Onsite

About The Position

Wayne State University is hiring a Patient Advocate in the Department of Internal Medicine. As a member of a multidisciplinary clinical care team, the Patient Advocate provides supportive services to people living with HIV or affected by HIV. The role primarily assists families of adult and perinatal patients in navigating the health care system, remaining engaged in care, and addressing barriers to health and well-being. Services include Early Intervention Services, Ryan White client eligibility enrollment, health insurance coverage, counseling and testing, referrals, advocacy, and problem-solving.

Requirements

Bachelor's degree in public health, psychology, sociology, counseling, or a related field from an accredited college or university; two or more years of experience as a test counselor providing HIV support services may be considered instead of a bachelor's degree.
At least two years of job-related experience working in a public health or clinical setting providing HIV prevention programs and services.
Obtain state-sponsored HIV prevention counseling and testing training or certification within three months of hire if needed.
Complete state-sponsored health insurance enrollment training or certification within three months of hire if needed.
Working knowledge of rules and regulations pertaining to federal, state, and county programs.
Outstanding customer service and effective interpersonal skills to provide supportive services and respond to sensitive inquiries or complaints.
Self-directed judgment and ability to make ethical decisions.
Organization, concise writing, prioritization, planning, and adaptability skills.
Ability to work as a team member in a clinical setting and facilitate consumer advisory board meetings, support group sessions, or outreach activities.
Ability to participate in and execute assignments for project site reviews or audits.
Ability to provide services to gay, lesbian, queer, bisexual, and transgender clients.
Basic knowledge of Microsoft Office.

Responsibilities

Orient patients to clinical and supportive services and assess their needs through intake and biopsychosocial assessments.
Verify Ryan White client eligibility as required.
Coordinate HIV or non-medical case management to help patients access needed community services.
Monitor and follow up with patients through in-person visits, phone calls, and home visits.
Provide health education and risk-reduction strategies, and assist with crisis intervention.
Provide Early Intervention Services and link patients to care.
Collaborate and network with community partners, agencies, and health organizations supporting HIV services and patient care.
Prepare program reports and enter data into Care Ware or other related database systems.
Provide pre- and post-test counseling, obtain specimens for confirmatory testing, make referrals as appropriate, and maintain records for MDHHS.
Organize and participate in community advisory board meetings, support group activities, and special events.
Perform other related duties as assigned.