Mental Health Customer Service Representative (Remote)

Myriad Genetics • Salt Lake City, UT

1d • Remote

About The Position

The Patient Advocate will be on the front lines and will act as the face of the organization for our customers including clinics, physicians, medical staff, and patients. The Patient Advocate will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers. Myriad offers the GeneSight® Psychotropic test, which analyzes clinically important genetic variations in a patient’s DNA. Results can inform healthcare providers about how patients may break down or respond to certain medications commonly prescribed to treat depression, anxiety, ADHD, and other psychiatric conditions.

Requirements

• High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor’s degree.
• Excellent interpersonal and communication skills.
• PC experience, including familiarity with Excel, Word, Internet, and e-mail.
• Able to manage several tasks simultaneously, often under pressure.
• Excellent organizational and task management skills and professional judgment.
• Enjoys problem solving and identifying patterns.
• Hardworking individual who loves working on a team and supporting others.

Nice To Haves

• Fluent in Spanish is preferred/encouraged.
• Preference given to higher net typing speed applicants.
• Excellent listening, transcribing, and self-review skills.

Responsibilities

• Coordinating testing services for patients by reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
• Working with healthcare providers to complete the required documentation and sample submission.
• Confirming insurance eligibility and benefit levels.
• Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time.
• Being on the phone approximately 60-80% of the time.
• Independently managing assigned work and meeting production and quality metrics.
• Acting as the hub across all departments: working with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.
• Identifying issues and trends and collaborating with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers.
• Participating in the Quality Assurance plan.
• Complying with applicable CLIA and HIPAA regulations.

Benefits

• We are an equal opportunity employer and place high value on diversity and inclusion at our company.
• In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
• In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree