Remote-Customer Service Representative

International SOS•Niagara-on-the-Lake, ON

7d•Remote

About The Position

Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands. Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail. We are seeking highly skilled Customer Service Representatives to support global client programs and deliver world-class service to high-value customers. In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits. You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands.

Requirements

A passion for helping customers and solving problems
Strong communication and interpersonal skills
The ability to multitask across multiple systems and requests
Attention to detail and strong time management
Comfort working in a "fast-paced, performance-driven environment"
Minimum 2 years of interactive customer service experience
Must be located in Ontario, Canada
Ability to work a flexible schedule including evenings, weekends, and holidays
Have a private work-from-home environment with reliable hardwired internet
Ability to pass required background screening
High school diploma or equivalent is required.

Nice To Haves

Call center or high-volume service experience preferred
Hospitality, travel, or loyalty program experience is highly valued
Personal global travel experience is an asset
Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
Investigative mindset with a passion for creating extraordinary experiences
Fluent (verbal and written) in English
Professional-level proficiency in Spanish
Professional-level proficiency in French
Professional-level proficiency in Mandarin
Professional-level proficiency in Cantonese
Professional-level proficiency in Portuguese

Responsibilities

Manage inbound customer requests through phone, email, and chat
Provide accurate and timely support for customer inquiries and service requests
Assist customers with travel-related or lifestyle loyalty program needs
Document interactions and manage cases using company systems
Maintain quality standards while meeting service and performance metrics
The goal of this role is to provide professional, seamless customer experience with every interaction.