Patient Advocate

Med Metrix•Port Charlotte, FL

12h

About The Position

The Patient Advocate supports uninsured and underinsured patients in accessing financial assistance through state programs, hospital assistance programs, and federal benefits such as SSI/SSDI. The role includes completing applications, collecting documentation, and coordinating with government agencies to help patients obtain support. The Patient Advocate interviews patients at the bedside and in the Emergency Room, assesses eligibility, submits and tracks applications, assists with Marketplace insurance when applicable, verifies and updates insurance, and maintains accurate records while meeting productivity goals. The position requires compliance with HIPAA and information security policies. Protected health information must be used, protected, and disclosed only as permitted, and access to PHI must be limited to the minimum necessary for assigned duties. The role may require work at various client sites. The employee must have a smartphone or other electronic device capable of downloading applications for multifactor authentication and security purposes.

Requirements

High school diploma or equivalent.
2–3 years of customer service experience preferred.
Ability to work at various client sites as needed.
Reliable transportation to ensure consistent on-site attendance and punctuality.
Ability to use the internet and learn databases.
Ability to meet monthly productivity goals.
Proficiency in Microsoft Office Suite.
Strong interpersonal skills and ability to communicate well at all levels of the organization.
Strong problem-solving and investigative skills, with sound judgment and the ability to make decisions based on accurate and timely analyses.
High integrity and dependability, with a strong sense of urgency and results orientation.
Excellent written and verbal communication skills.
Smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.
Ability to follow directions, collaborate with others, and handle stress.

Nice To Haves

Healthcare-related degree.
Bilingual Spanish skills, spoken and written.

Responsibilities

Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI.
Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information.
Identify eligibility and collect required documentation.
Submit and track applications with local assistance offices.
Provide support for Marketplace insurance when applicable.
Maintain accurate records and meet productivity goals.
Verify and update insurance information.
Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards.
Comply with Information Security and HIPAA policies and procedures.
Limit viewing of protected health information to the minimum necessary to perform assigned duties.
Perform other duties as assigned.