Patient Advocate, Registered Nurse, - Full Time, Days

Texas Health Resources•Plano, TX

36d•Onsite

About The Position

Bring your passion to Texas Health so we are Better + Together. Work location: Texas Health Center for Diagnostic & Surgery. Work hours: Full Time, 40 Hours, 8:30am – 5:00pm. Quality Department highlights: Ability to work independently and autonomously, Close connected team working in surgical focused hospital, Patient experience focused, Works closely with Quality & Risk.

Requirements

Associate degree from an accredited Nursing program
3 years hospital acute experience required
RN - Registered Nurse upon hire required
Excellent interpersonal and communication skills (written and verbal), strong organizational abilities, strong service orientation, sensitivity to patients needs, ability to deal with a variety of healthcare organization/delivery, satisfaction measurement, personalities w/tact & diplomacy, flexibility
Quantitative skills, expert computer skills including word processing, Survey Monkey, and database software. Presentation facilitation, and training experience

Nice To Haves

Bachelor’s degree preferred
Master’s degree preferred
Previous Risk or Quality experience preferred
Strong professional writing skills

Responsibilities

Receive complaints and/or grievances directly from patients or others on the patient's behalf by multiple methods (phone, letters, in person, etc). Reviews, research and evaluate complaints and grievances to determine appropriate response based on CMS guidelines and hospital policy.
Prioritize concerns in multiple or complex issues.
Oversee referral, investigation, and resolution of complaints/grievances independently and coordinate response by involved departments.
Maintain compliance with the CMS Centers for Medicare and Medicaid Services Conditions of Participation, other regulatory standards and hospital policy.
Respond to government or regulatory complaints and responds to agencies as needed.
Serve as grievance coordinator for entity.
Facilitate required grievance committee as well as prepare annual reporting as outlined in the CMS Conditions of Participation.