Patient Advocate / Legal Liaison

Ridgeview Institute Smyrna • Smyrna, GA

80d • Onsite

About The Position

Every patient who walks through our doors has rights, and someone has to make sure those rights are protected in practice, not just on paper. As Patient Advocate / Legal Liaison, you are the person patients and families come to when they need to be heard. You are also the person the CEO and Risk/PI Director rely on to keep our quality, compliance, and accreditation work running smoothly. This role has real influence over how patients experience their care.

Requirements

• Bachelor’s degree or equivalent in Nursing, master's in social work or counseling preferred.
• 1-2 years’ experience in a healthcare or behavioral health setting involving quality improvement preferred.
• Computer skills involving knowledge of Excel spreadsheets and business writing.

Responsibilities

• Respond to any patient requesting an advocate within the first working day of the request.
• Contact anyone filing a grievance within the first working day after it is received.
• Investigate grievances, make sure appropriate action is taken, document the outcome, and close the loop with the patient or their representative.
• Maintain the grievance log.
• Keep patient rights and responsibilities posted, answer patient questions about their rights, and make sure those rights are respected.
• Prepare, coordinate, and document patient satisfaction surveys.
• Maintain records of reviews, evaluations, and process improvement activity.
• Participate in committee and department meetings where performance improvement work happens, and share data with the groups assigned by your department head.
• Support facility-wide quality and performance improvement goals.
• Support the CEO and Risk/PI Director through Joint Commission, CMS, OSHA, and state surveys, including data collection and CMS IPF submissions.
• Receive and log all correspondence from official and accrediting agencies, and draft responses for administration review.
• Prepare and submit required reports, and notify leadership of all compliance issues.
• Coordinate the process for determining and maintaining accurate legal status for all patients.
• Track every patient on voluntary and involuntary status.
• Complete involuntary paperwork within Georgia's required timeframes, including required signatures and court submission.
• Maintain complete court documentation and records of actions taken.

Benefits

• 401(k) + matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long-term disability insurance
• Paid time off
• Paid Holidays
• Cafeteria on site
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking
• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level