Patient Advocate - Hereditary Cancer (Remote) Call Center Experience Preferred

Myriad Genetics•Salt Lake City, UT

3d•Remote

About The Position

The Patient Advocate will be on the front lines and will act as the face of the organization for our customers including clinics, physicians, medical staff, and patients. The Patient Advocate will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers.

Requirements

High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor’s degree.
Excellent interpersonal and communication skills.
Preference given to higher net typing speed applicants.
Excellent listening, transcribing, and self-review skills.
PC experience, including familiarity with Excel, Word, Internet, and e-mail.
Able to manage several tasks simultaneously, often under pressure.
Excellent organizational and task management skills and professional judgment.
Enjoys problem solving and identifying patterns.
Hardworking individual who loves working on a team and supporting others.

Nice To Haves

Call Center Experience Preferred
Fluent in Spanish is preferred/encouraged.

Responsibilities

Coordinating testing services for patients by reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
Working with healthcare providers to complete the required documentation and sample submission.
Confirming insurance eligibility and benefit levels.
Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time.
Being on the phone approximately 60-80% of the time.
Independently managing assigned work and meeting production and quality metrics.
Acting as the hub across all departments: working with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.
Identifying issues and trends and collaborating with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers.
Participating in the Quality Assurance plan.
Complying with applicable CLIA and HIPAA regulations.