Great Experience Maker (Remote Call Center)
About The Position
Michaels is seeking Great Experience Makers to deliver exceptional service and create positive experiences for every customer. This fully remote, entry-level position in a remote call center environment involves responding to customer questions, concerns, and problems. Training and equipment are provided. The role requires working Monday through Friday from 8:00am to 5:00pm CST. The Michaels Companies Inc. aims to fuel the joy of creativity and celebration, operating over 1,300 stores in 49 states and Canada, as well as online. Headquartered in Irving, Texas, Michaels was founded in 1973 and also owns Artistree, a manufacturer of custom and specialty framing merchandise.
Requirements
- High School Diploma or GED
- Strong familiarity using computers and the internet
- 1 year of previous Customer Service experience
- A strong communicator and patient problem-solver who is eager to learn and grow
- Exceptional customer service, emotional intelligence, listening, conflict resolution, and interpersonal skills
Nice To Haves
- College coursework is a major plus
- Call Center experience highly preferred
Responsibilities
- Handle customer inquiries via call, email, and chat.
- Provide support in a patient, friendly manner.
- Diagnose, troubleshoot, and resolve issues over the phone in a fast-paced, dynamic environment.
- Log all calls into the appropriate systems - including detailed descriptions, history, and resolution of issues.
- Provide professional, timely, and efficient follow-up.
- Maintain working knowledge of products.
- Other duties as assigned
Benefits
- health insurance (medical, dental, and vision)
- paid time off
- tuition assistance
- generous employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
