Remote Call Center Agent

Connexion Point

1d • Remote

About The Position

Join the Connexion Point Team! Connexion Point is seeking customer-focused individuals to support brokers through responsive, service-driven interactions. In this role, you’ll assist Elevance brokers with a variety of inquiries, helping resolve issues, answer questions, and ensure they have the information and support needed to serve their clients effectively. This is not a sales position—success comes from delivering accurate, timely assistance, navigating systems with confidence, and building strong, professional relationships through every interaction.

Requirements

• Minimum 1 year of customer service experience
• Comfortable working across multiple software systems
• Strong communicator with a service-first approach
• Able to work a schedule that includes at least one weekend day during AEP
• Home office setup that meets remote work requirements
• Willing to complete a background check
• Basic computer skills and tech knowledge

Nice To Haves

• Telesales or contact center experience
• Familiarity with Medicare

Responsibilities

• Handle a high volume of inbound calls from brokers, providing timely, accurate support across a range of inquiries
• Assist with day-to-day requests such as application status, system navigation, and general troubleshooting
• Use multiple systems and tools to research issues, document interactions, and deliver effective resolutions
• Apply active listening and critical thinking to understand each situation and determine the best outcome
• Meet performance expectations around call quality, attendance, productivity, and schedule adherence
• Maintain consistent communication with your supervisor and team
• Participate in team meetings and ongoing training to stay current on processes and updates

Benefits

• $16.00/hr pay
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed