Great Experience Maker (Remote Call Center)

Michaels Stores•Irving, TX

1d•Remote

About The Position

Do you have a passion for delivering exceptional service and creating positive experiences for every Michaels customer? Our Great Experience Makers respond to customer questions, concerns, and problems. This is a fully remote, entry-level position in a remote call center environment, with training and equipment provided. You must be able to work Monday through Friday from 8:00am to 5:00pm CST. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.

Requirements

High School Diploma or GED
Strong familiarity using computers and the internet
1 year of previous Customer Service experience
A strong communicator and patient problem-solver who is eager to learn and grow
Exceptional customer service, emotional intelligence, listening, conflict resolution, and interpersonal skills

Nice To Haves

Call Center experience highly preferred
College coursework is a major plus

Responsibilities

Handle customer inquiries via call, email, and chat.
Provide support in a patient, friendly manner.
Diagnose, troubleshoot, and resolve issues over the phone in a fast-paced, dynamic environment.
Log all calls into the appropriate systems - including detailed descriptions, history, and resolution of issues.
Provide professional, timely, and efficient follow-up.
Maintain working knowledge of products.
Other duties as assigned