Great Experience Maker (French-Speaking)

Michaels Stores•Irving, TX

1d•Remote

About The Position

This is a fully remote, entry-level position in a remote call center environment, with training and equipment provided. Great Experience Makers respond to customer questions, concerns, and problems, delivering exceptional service and creating positive experiences for every Michaels customer. The role involves handling inquiries via call, email, and chat, providing patient and friendly support, diagnosing and resolving issues, logging calls, and maintaining product knowledge. Michaels operates over 1,300 stores in 49 states and Canada and online, and is headquartered in Irving, Texas. Michaels prioritizes the wellbeing of its teams by providing robust benefits for both full-time and part-time Team Members.

Requirements

High School Diploma or GED
Strong familiarity using computers and the internet
1 year of previous Customer Service experience
A strong communicator and patient problem-solver who is eager to learn and grow
Exceptional customer service, emotional intelligence, listening, conflict resolution, and interpersonal skills

Nice To Haves

Call Center experience highly preferred
College coursework is a major plus

Responsibilities

Handle customer inquiries via call, email, and chat.
Provide support in a patient, friendly manner.
Diagnose, troubleshoot, and resolve issues over the phone in a fast-paced, dynamic environment.
Log all calls into the appropriate systems - including detailed descriptions, history, and resolution of issues.
Provide professional, timely, and efficient follow-up.
Maintain working knowledge of products.
Other duties as assigned