Patient Advocate Coordinator

Palms Medical Group•Starke, FL

13d•Onsite

About The Position

PMG is a not for profit, Federally Qualified Health Center (FQHC) focused on serving underserved populations and offering affordable primary care and preventative services. PMG has been serving communities since 1971 and is expanding. They offer a wide array of services including family medicine, pediatrics, dental, behavioral health, and prenatal care. PMG emphasizes accessible care with same-day scheduling, weekend appointments, and bilingual staff, and is a Patient Centered Medical Home (PCMH) focusing on continuity of care and patient relationships. The work environment is described as friendly, compassionate, and professional, with staff taking pride in community impact.

Requirements

Must be organized, a self-starter and detail oriented.
Ability to work independently and as part of a team.
Expected to multitask.
Expected to train, mentor and coach patient advocate staff.
Expected to stay at clinic until the last patient leaves.
Expected to travel and cover other sites during patient advocate absences.
Assist in the training and mentoring of co-workers by sharing knowledge, providing guidance and supporting skill development.
Working knowledge of multiline telephone, copier, computer, scanner, fax machine, and calculator.
Proficiency in Microsoft Office suite products, including Word and Excel.
High School Diploma or Equivalent.
Two (2) years’ experience in a supervisory role.
Effectively communicates complex and/or technical information to co-workers, patients and/or vendors.
Standing for long periods of time.
Sitting for long periods of time.
Viewing a computer monitor for long periods of time.
Bending.
Stretching/Reaching.
Walking short distances.
Lifting up to 50 pounds.
Operating office equipment (computer, fax machines, telephones and copy machines).
Reading forms/Instructions/Patients Charts.
Communicating well to people of various ages, educational levels, cultural backgrounds in person or by telephone.
Exposure to potentially violent/irate patients.
Exposure to chemical infectious/contagious illness.
Exposure to chemical and inhalation of antibiotics during reconstitution.
Exposure to X-Ray radiation.
Exposure to a variety of scents and odors.
Must utilize universal precaution in clinical or exposure situations as prescribed by federal, state and local guidelines and/or laws.

Nice To Haves

Prefer prior customer service experience and cash handling responsibility.

Responsibilities

Responsible for customer service, including providing support services to patients, welcoming patients, answering and routing telephone calls, operating a multiline telephone, and knowing all PMG departments and services.
Responsible for patient check-in, including verifying patient information and signatures, verifying insurance, collecting outstanding balances and visit charges, maintaining knowledge of accepted insurance, entering data into NextGen EPM, maintaining patient flow, scheduling appointments, signing in visitors, maintaining work areas, maintaining encounter logs, and signing up patients for the sliding fee scale.
Responsible for patient check-out, including greeting patients, collecting patient encounter forms, verifying procedure and diagnosis codes, collecting charges and outstanding balances, and performing end-of-day activities such as reconciling cash drawers, submitting financial reports, and maintaining logs.
Responsible for administrative duties, including adhering to the Front Desk Policy Manual, checking emails, navigating NextGen and Luma, tasking clinical questions to nursing staff, overseeing daily front desk activities, reviewing and submitting timecards, granting employee leave, documenting patient complaints, completing AR reports, working kept appointments and pending charges reports, completing daily data sheets, running reports for QAQI, participating in QA/QI meetings, completing monthly audits, ensuring coverage for clinics, creating and altering provider templates, orienting and rotating office staff, assessing staff performance, reviewing scorecards, setting departmental goals, conducting staff meetings, hosting communication meetings, overseeing inventory and ordering supplies, reviewing patient satisfaction surveys, submitting bi-weekly reports, administering HR policies, and performing other assigned duties.