Patient Advocate

Exceptional Healthcare Inc. • Dallas, TX

11d • Onsite

About The Position

At Exceptional Healthcare, we believe in empowering our nurses to lead with confidence. As a Patient Advocate, you’ll play a key role in fostering care to our patients. We believe in a culture of excellence and teamwork and provide a dynamic and supportive work environment. Equipping you with state-of-the-art facilities, ongoing education, and strong leadership support to help you excel in your role. Exceptional Healthcare is working to transform patient care, one shift at a time! Apply today and take the next step in your career.

Requirements

• The Patient Advocate is responsible for providing excellent customer service and patient support to all incoming and outgoing patient calls.
• The main focus is to follow up with patients after their visit to Exceptional Healthcare facilities.
• Outgoing follow up calls are to ensure that the experience with the facility was positive and pleasant.
• The calls will also discuss and inform the patient of the Explanation of Benefits they will receive.
• The patient advocate must be familiar with EOB's in order to assists all patients with questions and concerns.

Responsibilities

• Ensure delivery of excellent customer service through communication and coordinating with team and billing departments to resolve issues.
• Conducting outgoing follow up calls to patients in effort to ensure their visit with the facility was a pleasant and positive one.
• Informing the patient of the Explanation of Benefits they will receive and explaining the billing process to clear up any questions or concerns.
• Responsible for hearing, recording and typing all complaints and submitting them to the complaint sheet.
• Report or escalate complaints or patient concerns when needed to facility director.
• Performing outgoing follow up calls daily to ensure all patient calls are current for assigned facilities.
• Submitting a daily call report to the patient advocate supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed