Patient Advocate

Inception Family Career•Austin, TX

6d•Hybrid

About The Position

In this role, you’ll be the friendly and professional first point of contact for our patients, helping create a positive and welcoming experience from the moment they connect with us. You’ll play a key role in keeping the front desk running smoothly by scheduling appointments, managing multi-line phones and emails, and directing patient inquiries with care and accuracy. As a Patient Services Representative, you’ll collaborate closely with the front desk team and partner with colleagues across departments to ensure exceptional service and seamless communication throughout the office.

Requirements

High School Diploma or GED, required
At least one year of administrative medical office experience strongly preferred
Experience with Electronic Medical Record (EMR) system strongly preferred

Nice To Haves

Bachelor's degree preferred

Responsibilities

Answering phone and directing calls or assisting patients as is appropriate, handling and managing the continuous flow of information between the lab, onsite physician and other staff while adhering to our standards of patient care and right to privacy
Schedule and confirm patient appointments, check-ups and physician referrals.
Answer telephones and direct calls to appropriate staff.
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Compile and record medical charts, reports, and correspondence.
Interview patients to complete insurance and privacy forms.
Performs other duties/special projects and tasks as assigned

Benefits

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance.
FREE employee only healthcare coverage option is available.
Comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
Generous maternity, paternity, and partner leave so you can focus on what matters most.
Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
If eligible, enjoy regular employer contributions to your HSA with every paycheck.
Earn extra money with our Employee Referral Program—your network is invaluable!
We support your career with continuing education reimbursement and dedicated time off for professional development.
Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.