PATIENT ADVOCATE COORDINATOR

Palms Medical Group•Starke, FL

6d•Onsite

About The Position

Palms Medical Group (PMG) is a not-for-profit, Federally Qualified Health Center (FQHC) dedicated to serving underserved populations with affordable primary and preventative care. Established in 1971, PMG offers a wide array of services including family medicine, pediatrics, dental, behavioral health, and prenatal care, providing exposure to diverse patient populations and conditions. The organization emphasizes accessible care through same-day scheduling, weekend appointments, and bilingual staff, operating in communities throughout North Florida. As a Patient Centered Medical Home (PCMH), PMG focuses on continuity of care and patient relationships. The work environment is described as friendly, compassionate, and professional, with staff taking pride in community service.

Requirements

Must be organized, a self-starter, and detailed oriented.
Ability to work independently and as part of a team.
Expected to multitask.
Expected to train, mentor, and coach patient advocate staff.
Expected to stay at the clinic until the last patient leaves.
Expected to travel and cover other sites during patient advocate absences.
Assist in the training and mentoring of coworkers by sharing knowledge, providing guidance, and supporting skill development.
Working knowledge of office equipment: Multiline Telephone, Copier, Computer, Scanner, Fax Machine, Calculator.
Proficiency in Microsoft Office suite products, including Word and Excel.
High School Diploma or Equivalent.
Two (2) years’ experience in a supervisory role.
Effectively communicates complex and/or technical information to co-workers, patients and/or vendors.
Standing for long periods of time.
Sitting for long periods of time.
Viewing a computer monitor for long periods of time.
Bending.
Stretching / Reaching.
Walking short distances.
Lifting up to 50 pounds.
Operating office equipment (computer, fax machines, telephones and copy machines).
Reading forms / Instructions / Patients Charts.
Communicating well to people of various ages, educational levels, cultural backgrounds in person or by telephone.
Exposure to potentially violent / irate patients.
Exposure to chemical infectious / contagious illness.
Exposure to chemical and inhalation of antibiotics during reconstitution.
Exposure to X-Ray radiation.
Exposure to a variety of scents and odors.
Must utilize universal precaution in clinical or exposure situations as prescribed by federal state, and local guidelines and /or laws.

Nice To Haves

Prefer prior customer service experience and cash handling responsibility.

Responsibilities

Responsible for customer service, including providing support to patients, welcoming patients, answering and routing telephone calls, operating a multiline telephone, and knowing all PMG departments and services.
Responsible for patient check-in, including verifying patient information and signatures, verifying insurance, collecting outstanding balances and current visit charges, maintaining knowledge of accepted insurance, entering data into NextGen EPM, maintaining patient flow, scheduling appointments, signing in visitors, maintaining work areas, maintaining encounter logs, and signing up patients for the sliding fee scale.
Responsible for patient check-out, including greeting patients, collecting patient encounter forms, verifying procedure and diagnosis codes, collecting charges for services, collecting outstanding balances, and performing end-of-day activities such as reconciling cash drawers and charges, submitting documentation to the Finance Department, and maintaining logs.
Responsible for administrative duties, including adhering to the Front Desk Policy Manual, checking emails, navigating NextGen and Luma, tasking clinical questions to nursing staff, overseeing daily front desk activities (schedules, workflow, documentation), reviewing and submitting employee timecards, granting employee leave, documenting patient complaints, completing AR reports, working kept appointments and pending charges reports, completing daily data sheets, running reports for QA/QI, participating in meetings, completing monthly audits, ensuring coverage for clinics, creating and altering provider templates, orienting and rotating office staff, assessing staff performance, reviewing scorecards, setting departmental goals, conducting staff meetings, hosting communication meetings, overseeing inventory and ordering supplies, reviewing patient satisfaction surveys, submitting bi-weekly reports, administering HR policies, and performing other assigned duties.