Patient Advocate

Inception Family Career•Addison, TX

9d•Onsite

About The Position

Our Patient Advocate will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient Advocate works in a collaborative relationship with the front desk team as well as with other departments and employees. Hours: Monday - Friday 8 a.m. - 4:30 p.m.

Requirements

High School Diploma or equivalent required
At least one year of administrative medical office experience strongly preferred
Experience with Electronic Medical Record (EMR) system strongly preferred

Nice To Haves

Medical Assistant or Bachelor's degree preferred
Fertility experience is preferred

Responsibilities

Answering phone and directing calls or assisting patients as is appropriate
Handling and managing the continuous flow of information between the lab, onsite physician and other staff while adhering to our standards of patient care and right to privacy
Schedule and confirm patient appointments, check-ups and physician referrals
Answer telephones and direct calls to appropriate staff
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
Compile and record medical charts, reports, and correspondence
Interview patients to complete insurance and privacy forms
Performs other duties/special projects and tasks as assigned

Benefits

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance.
FREE or low-cost employee only healthcare coverage option is also available.
Comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
Generous maternity, paternity, and partner leave so you can focus on what matters most.
Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
If eligible, enjoy regular employer contributions to your HSA with every paycheck.
Earn extra money with our Employee Referral Program—your network is invaluable!
We support your career with continuing education reimbursement and dedicated time off for professional development.
Enjoy a free premium Calm Health app subscription to support your mental wellness.
Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.