Patient Advocate

TEKsystems•St. Louis, MO

11d•$23 - $24•Onsite

About The Position

The Patient Advocate Representative plays a key role in supporting patients with account balances, addressing billing inquiries, and assisting with payment-related issues. This role demands attention to detail, excellent communication, and efficient handling of tasks. Candidates must have direct experience in Net Health or Next Gen experience, which can be current or from the past 7 years.

Requirements

Direct experience in Net Health or Next Gen experience (current or from the past 7 years).
Basic to intermediate skills in Excel, EMR systems, clearinghouse platforms, and Zoom.

Nice To Haves

Exposure to ICD-10 codes, CPT codes, and denial diagnostics.

Responsibilities

Maintain productivity by meeting established daily call volume targets and ensuring timely, effective responses to patient inquiries.
Respond to patient emails and messages through the in-house EMR system.
Address patient inquiries regarding medical bills, statement issues, and interpret Explanation of Benefits (EOBs).
Verify account accuracy by identifying duplicate payments, posting errors, or corrections, and coordinate with A/R for necessary adjustments.
Adhere to HIPAA guidelines in all patient communications and data handling.
Educate patients on billing workflows and processes, maintaining high patient satisfaction.
Negotiate balances and provide support to patients with concerns or grievances.
Track high-balance or delinquent accounts, proactively reaching out to patients or responsible parties (RP) for payment arrangements.
Work on assigned projects, meeting deadlines and maintaining a daily project tracker goal of at least 25 lines.
Complete periodic tasks requiring correction worksheets, communicating relevant details to patients or RPs.
Manage multiple systems simultaneously, including reading and printing documents as needed.
Achieve and sustain satisfactory audit scores, seeking support and guidance as needed to continuously improve accuracy and service quality.
Engage in frequent interdepartmental communication to resolve issues effectively.
Stay organized and follow through on assigned tasks requiring adjustments or coordination.