Patient Advocate

GREATER SEACOAST COMMUNITY HEALTH • Somersworth, NH

12d • Onsite

About The Position

Patient Advocate – Make a Difference Every Day! Are you someone who thrives on helping others and creating positive first impressions? As a Patient Advocate at Greater Seacoast Community Health (GSCH), you’ll be a vital part of our mission-driven team—helping patients navigate their care with compassion, professionalism, and heart. Every interaction you have makes a real impact in someone’s healthcare journey. Here, you’re not just answering phones or checking people in—you’re helping your community access high-quality, affordable care in a warm, welcoming environment.

Requirements

• High School Diploma or equivalent required.
• Prior customer service or front-office experience preferred.
• Strong communication, organization, and multitasking skills.
• A compassionate, patient-focused approach.
• Ability to maintain confidentiality and professionalism at all times.

Nice To Haves

• Experience working with diverse or vulnerable populations.
• Friendly, dependable, and eager to be part of a mission-driven team.

Responsibilities

• Welcome and assist patients and visitors with warmth and professionalism.
• Explain services, eligibility, and sliding fee scale options.
• Educate patients about deposits, balances, and payment plans.
• Collect and reconcile deposits and co-pays.
• Verify insurance and patient information, and update required paperwork.
• Schedule appointments accurately and efficiently.
• Refer uninsured patients to Outreach & Enrollment for assistance.
• Connect patients to additional support services when needed.
• Collaborate with clinical and administrative teams to ensure smooth front-office operations.

Benefits

• Medical and dental insurance with employer subsidy (includes a no-premium option for employee-only coverage)
• 401(k) with employer match
• Employer-paid life insurance and short-term disability
• Earned time off (15 days in year one; 20 days in year two, pro-rated)
• 7 paid holidays
• Optional vision, long-term disability, and Flexible Spending Account (FSA) plans
• Access to local discounts and community resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED