Supervisor-Patient Advocacy

Onco360•Louisville, KY

6h•Hybrid

About The Position

Onco360 Pharmacy is seeking a Patient Advocacy Supervisor to join their mission-driven team. This role focuses on helping patients and their families access financial resources for pharmacy co-pays, assisting them with Not-for-Profit Organizations, Manufacturer Programs, or internal review processes. The position requires advanced program knowledge and involves quality control by examining team members' cases. The company emphasizes a supportive culture, growth opportunities, and a career with purpose in assisting patients with life-saving medications.

Requirements

High School Diploma or GED
Previous Experience in Pharmacy or Patient Advocacy/Financial Assistance
Licensed/registered pharmacy technician or as required by state law
3+ years patient assistance/advocacy experience
Knowledge/understanding of current patient assistance programs and resources (e.g., foundations, manufacturer programs, state programs, Medicare, Medicaid, commercial insurance, coordination of benefits, NDC medication billing, pharmacy or healthcare-related knowledge)
Basic math and analytical skills
Intermediate typing/keyboarding skills
Leadership skills
Registration with Board of Pharmacy (as required by state law)
Ability to interact with sensitivity as a patient advocate
Independent worker
Good interpersonal skills
Excellent verbal and written communications skills
Ability to work independently
Ability to work efficiently to meet deadlines
Flexibility
Detail-oriented
Great time-management skills

Nice To Haves

Associate degree or equivalent program from a 2-year program or technical school or Bachelor’s Degree
Certified Pharmacy Technician (PTCB)
Specialty pharmacy experience
5+ years patient assistance/advocacy experience
Advanced Certified Pharmacy Technician

Responsibilities

Supervises advocacy staff to maintain a positive working environment, foster teamwork, minimize employee relations issues, and reduce turnover.
Communicates effectively with pharmacy/corporate teams and patients, and resolves issues.
Assists Manager of Advocacy in daily pharmacy operations and implementing new procedures to ensure accurate and timely dispensing of quality pharmacy services.
Works with Advocacy Manager and Director to recruit, select, hire, orientate, develop, and train new associates.
Evaluates, coaches, and utilizes performance management practices to motivate and set expectations for advocacy staff.
In collaboration with management, drafts and delivers corrective action plans and disciplinary action.
Reports on daily activity of vertical team members, monitoring daily workflow and Pulse reporting.
Practices first call resolution to assist healthcare providers and patients with pharmacy needs, answering questions and requests.
Provides thorough, accurate, and timely responses to requests regarding benefit information.
Develops relationships with PAP’s, Manufacturer, foundational, and other assistance programs to secure funding for oncology patients.
Implements the operational process of initiating, completing, and following up on financial assistance for underinsured and uninsured patients.
Maintains confidentiality regarding patient and family matters.
Serves as a liaison between patients, physicians, advocacy funds, and other oncology pharmacies.
Interacts with patients and families from diverse backgrounds to provide information on benefits and financial assistance options.
Maintains a working knowledge of health insurance, pharmacy benefit coverage, cancer diagnoses, and related drugs.