Supervisor-Patient Advocacy

Onco360•Waltham, MA

6h•Hybrid

About The Position

Onco360 Pharmacy is seeking a Patient Advocacy Supervisor to join their mission-driven team. This role is responsible for overseeing activities that assist patients and/or their families in accessing financial resources for pharmacy co-pays. The supervisor will help patients who may qualify for assistance through Not-for-Profit Organizations, Manufacturer Programs, or an internal review process. This position requires advanced program knowledge and will involve quality control through routine case examination of team members' work. The ideal candidate will contribute to a supportive culture that values teamwork, respect, integrity, and passion, with opportunities for professional and personal development.

Requirements

High School Diploma or GED.
Previous Experience in Pharmacy or Patient Advocacy/Financial Assistance.
Licensed/registered pharmacy technician or as required by state law.
3+ years patient assistance/advocacy experience
Knowledge/understanding of current patient assistance programs and resources to assist patients financially (i.E. foundations, manufacturer programs, state programs, Medicare, Medicaid, and commercial insurance, coordination of benefits, NDC medication billing, pharmacy or healthcare-related knowledge, basic math and analytical skills, Intermediate typing/keyboarding skills, leadership skills
Registration with Board of Pharmacy (as required by state law)
Ability to interact with sensitivity as a patient advocate, independent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great time-management skills, leadership

Nice To Haves

Associate degree or equivalent program from a 2-year program or technical school or Bachelor’s Degree
Certified Pharmacy Technician (PTCB)
Specialty pharmacy experience
5+ years patient assistance/advocacy experience
Certified Pharmacy Technician (PTCB), Advanced Certified Pharmacy Technician
Specialty pharmacy experience

Responsibilities

Supervises advocacy staff in a leadership role to maintain a positive working environment by creating synergy and teamwork to minimize employee relations issues and reduce turnover.
Communicates effectively across pharmacy and/or corporate teams and with patients, and successfully resolves issues.
Assists Manager of Advocacy in day-to-day pharmacy operations and in implementing new procedures to ensure that the accurate and timely dispensing of quality pharmacy services is consistently delivered to all patients using effective service leadership and customer skills.
Works with Advocacy Manager and Director to recruit, select, hire, orientate, develop, and train new associates.
On an ongoing basis, evaluates, coaches, and utilizes performance management practices to motivate and set expectations for advocacy staff.
In collaboration with management, drafts and delivers effective corrective action plans and disciplinary action to technicians performing at substandard levels.
Reports on daily activity of vertical team members, including monitoring of daily workflow and Pulse reporting and other reports as needed.
Practices first call resolution to help health care providers and patients with their pharmacy needs, answering questions and requests.
Provides thorough, accurate and timely responses to requests from pharmacy operations, providers and/or patients regarding benefit information.
Develops relationships with PAP’s, Manufacturer, foundational and other assistance programs to secure funding for oncology patients for their cancer medications.
Implements the operational process of initiating, completing and appropriate follow up for financial assistance for both underinsured and uninsured patients.
Maintains confidentiality in matters relating to patient and family while serving as a liaison between patients, physicians, advocacy funds and other oncology pharmacies.
Interacts with patients and families with a variety of developmental and socio-cultural backgrounds to provide information to patients and families regarding their benefits and financial assistance options.
Maintains a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses and drugs used in their treatment.