Patient Administrative Coordinator

Team Rehabilitation Services, LLC•Shelby Charter Township, MI

16h•$17 - $20•Onsite

About The Position

Team Rehab is seeking an outgoing, dynamic individual to be the all-important first point of contact within our clinic. The ideal candidate would be empathetic to patient conditions and willing to do whatever is needed to help, accommodate, and support the patient’s success in therapy. This role involves greeting patients, managing schedules, assisting with insurance inquiries, maintaining records, and supporting clinic operations.

Requirements

High school graduate or equivalent
Excellent verbal and written communication skills.
Must possess solid basic computer skills
Commitment to diversity, equity, and inclusion.

Nice To Haves

No prior experience or education required.
Experience in a patient centered health care position is an advantage but is not necessary

Responsibilities

Greet patients in a friendly, outgoing manner. Verify appointments and assist in completing any necessary paperwork.
Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient’s care - including any necessary follow-ups.
Maintain complex schedules while ensuring that all patients are scheduled the appropriate number of visits. May include coordinating with the Physical Therapist and other staff members to accommodate the patient’s needs.
Assist patients with any insurance-related questions. Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed.
Accurately update and maintain records in the electronic medical and billing record system, including billing changes. Follow up for any additional information when appropriate.
Collect copayments and process in an accurate, timely and professional manner. Issue any receipts and handle any billing-related tasks.
Accurately input data collected from in-house research. This information provided is pivotal in determining clinic performance.
Support the clinic performance by preparing management information, imputing data from in-house research and assuming basic maintenance of clinic supplies and equipment.
Respect patient privacy and adhere to any confidentiality policies.
Multitask in a fast paced, demanding environment while staying on top of daily reports and tasks.
Perform additional duties as assigned by the clinic director.