Patient Accounts Supervisor

Brightli•Kirksville, MO

13d•Onsite

About The Position

Are you an experienced billing professional with a passion for leadership and process improvement? Join our team as a Patient Accounts Supervisor, where you’ll play a key role in ensuring accurate and timely billing operations that support our mission-driven services. As a Patient Accounts Supervisor, you will oversee a team of Billing Specialists, manage billing workflows, and ensure compliance with funding and reimbursement requirements. The ideal candidate brings strong supervisory experience, deep knowledge of medical billing practices, and a commitment to excellence in service delivery.

Requirements

High school diploma with coursework in typing and business practices.
Minimum of three (3) years of experience in a secretarial or bookkeeping role, including at least two (2) years of computer-based work required.
Strong knowledge of medical billing and electronic claims processing.
Proven ability to supervise and train staff effectively.
Excellent communication and customer service skills.
High accuracy in 10-key and alphanumeric data entry.
Proficiency in word processing, spreadsheets, databases, and web-based applications.

Responsibilities

Train and supervise Billing Specialists to ensure timely and accurate entry of transfers, discharges, and clinical reviews in external databases.
Monitor clinical review requests and ensure timely receipt from program staff.
Research outstanding accounts receivable for authorized services and submit claims to DMH for payment.
Apply insurance credits in external databases for both basic and authorized services.
Conduct weekly one-on-one meetings with supervisees to support development and address training needs.
Provide timely reports to the Program Director, CFO, and Executive Team regarding client billing activity.
Maintain a comprehensive understanding of billing rules across all programs.
Perform audits of billable services for DMH programs, grants, and other funded initiatives.
Monitor and rebill services impacted by funding source changes.
Support company goals and objectives through proactive engagement and leadership.
Perform other duties as assigned by leadership.
Communicate organizational goals and encourage team participation.
Provide leadership and guidance across all departmental functions.
Monitor and support the execution of strategic objectives.
Foster collaboration and input from all team members.
Communicate changes and updates clearly and effectively.
Address personnel issues with discretion and HR guidance.
Champion change and manage implementation of new processes.
Promote a team-oriented culture and inclusive decision-making.

Benefits

29 Days of PTO
Eligibility for HRSA Loan Repayment (eligibility requirements apply)
Comprehensive Benefits Package: Health, Dental, Vision, Retirement, Life Insurance & More
Competitive 403(b) Plan – Up to 5% Match for Part-Time and Full-Time Employees
Company-Paid Basic Life Insurance
Emergency Medical Leave Program
Flexible Spending Accounts (Healthcare & Dependent Care)
Health & Wellness Program
Employee Assistance Program (EAP)
Employee Discount Program
Mileage Reimbursement (When applicable)
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness