Patient Accounts Specialist
NorthStar Medical Management•Missoula, MT
•Onsite
About The Position
Rocky Mountain Eye Center, P.C. is seeking a full-time Patient Accounts Specialist to join our Patient Financial Services team in Missoula, Montana. This role focuses on direct patient account support, insurance follow-up, and resolution of billing-related questions. The ideal candidate enjoys helping patients understand their accounts, communicating with insurance carriers, and ensuring accurate resolution of outstanding balances in a fast-paced healthcare environment. This is an on-site position only. Remote work is not available.
Requirements
- Strong communication and customer service skills
- Ability to explain billing information in a patient-friendly manner
- Detail-oriented with strong organizational skills
- Comfortable working with insurance systems and financial account data
Nice To Haves
- Prior healthcare, billing, or customer service experience preferred but not required (training provided)
Responsibilities
- Serve as a primary point of contact for patients regarding billing questions and account balances
- Explain patient statements, insurance adjustments, and out-of-pocket responsibilities in a clear and professional manner
- Communicate with insurance carriers to follow up on unpaid or denied claims
- Assist patients with payment arrangements and account resolution options
- Submit and track insurance claims as needed to support timely reimbursement
- Research account issues and coordinate resolution across billing and clinical departments
- Maintain accurate documentation of patient communications and account activity
Benefits
- Medical, dental, and vision insurance
- Life insurance
- 401(k) retirement plan
- Paid vacation, sick leave, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
