Patient Accounts Specialist

Athena Medical Management LLC•Foley, AL

4h•Onsite

About The Position

Resolve billing questions with compassion — help patients focus on their health, not their bills. M-F, daytime only. Women's Imaging Specialists is hiring a full-time Patient Account Specialist for our Foley, AL location. We’re a dedicated team serving women’s breast health across 18 locations and counting in GA & AL. If you have EMR billing experience, love solving problems, and want M-F balance — come support patients when they need it most.

Requirements

Understanding of medical terminology and ability to explain procedures/billing in plain language
Excellent data entry, detailed record-keeping, and articulate phone communication
Professional, patient-focused customer service — you’re calm under pressure
Associate degree in related discipline or equivalent, or High School Diploma/GED and 4+ years of related experience in a physician’s office or call center

Nice To Haves

Experience with Imagine revenue cycle management
Knowledge of insurance verification, EOBs, and appeals process

Responsibilities

Be the billing advocate - Take inbound calls from patients with questions about imaging services, insurance, and statements. Provide accurate, empathetic answers
Investigate + resolve - Research accounts daily, identify issues, and coordinate with manager/other departments to resolve complaints with highest level of service
Process payments - Handle high-volume calls, take payments, set up payment arrangements, and provide ledgers when requested
Document everything - Maintain detailed call logs, monitor messaging system for insurance updates, and track billing document requests
Escalate wisely - Identify calls needing Patient Accounts Manager review and ensure smooth handoffs
Support the team - Provide full-cycle admin support to Patient Accounts Manager and meet personal/department metrics