Patient Accounts Representative

Saint Luke's Health System•Kansas City, MO

2d•Onsite

About The Position

Patient Accounts Representative is responsible for reviewing, billing, collection, and accounts receivable activities for the hospital (and in some cases the physician) billing departments within Saint Luke's Health System. This role involves managing EDI transmissions, electronic and manual payment posting, resolving remittance errors, and balancing payment batches. The representative will also handle credit balances, investigate undistributed payments, and work assigned queues within Epic to ensure timely resolution of accounts.

Requirements

Applicable Experience

Responsibilities

Responsible for EDI transmissions, electronic, and manual payment posting
Resolve electronic remittance errors
Responsible for recording daily Epic posting batches to cash deposit
Balance payment batches posted in Epic to cash deposits and resolve variance
Resolve payment posting errors
Research missing checks, payments, and/or EOBs which may include contacting payors
Responsible for processing virtual credit card payments from payors
Responsible for opening mail with checks and route to appropriate area/address
Responsible for indexing HB-EOB scanning queue in On Base and processing zero pays if applicable
Responsible for assigned work queues within Epic
Responsible for assigned Unidentified accounts in Epic
Responsible for researching/resolving incoming faxes and Group email box
Responsible for reviewing patient/guarantor accounts and investigating credit balances (includes reviewing overpayments from insurance companies and patients)
Investigate Undistributed payments in Epic system to determine if should be re-distributed or refunded
Identify trends causing credits and escalate to other team members for resolution
Work assigned work queues within Epic timely