Patient Accounts Representative

Four Winds Inc.•Town of Bedford, NY

9d•$22 - $25•Onsite

About The Position

Four Winds Hospital is a leading provider of specialized inpatient and outpatient behavioral health services for children, adolescents and adults. We want you to join our Four Winds family. Four Winds is seeking a Patient Accounts Representative to collect payments and resolve billing issues with patients and insurance companies.

Requirements

High-school graduate or equivalent
Minimum 1-2 years of experience in patient accounts receivable area required
Excellent phone presence
Accurate arithmetic skills
Ability to work in a computerized environment
Ability to maintain confidentiality
Ability to conform to shifting priorities, demands and timelines.

Nice To Haves

Experience with insurance verification, coding and medical billing preferred

Responsibilities

Answer patient questions regarding billing statements and payment options via phone, email, or in person.
Process patient credit card payments, co-payments, and refunds. Run credit cards through a secure terminal and log details of the transaction for posting by the Sr. Reps.
Participate in account aging reviews and assist with follow-ups on unpaid or denied claims. This can involve lengthy discussions over the phone or online chats with insurance companies to resolve issues with problem claims.
Resolve straightforward billing discrepancies and route more complex issues to senior representatives of the billing department.
Deposit school district payments into bank, reconcile paid amounts to invoices sent, post cash by patient, liaison with Four Winds school administrators to identify needed follow-up and call schools as appropriate to collect outstanding balances.
Follow up on past-due personal pay accounts as needed.
Assists with the year-end audit by gathering and copying requested records.
Sorts mail.
At all times maintains good public relations when inquiring about or responding to questions regarding patient accounts.