Patient Accounts Representative

Cornell Scott-Hill health • New Haven, CT

7d • $24 - $27

About The Position

We are seeking a Patient Accounts Representative to join our team. The Patient Accounts Representative is responsible for supporting accurate and efficient management of patient account information and billing processes. This role is ideal for a detail-oriented professional who thrives in a fast-paced healthcare environment and is committed to providing exceptional service while ensuring compliance with healthcare regulations. The Patient Accounts Representative is responsible for verifying, creating, and maintaining patient accounts within billing and insurance carrier systems while adhering to HIPAA rules and regulations. This position also works closely with patients and guarantors to assess financial needs, identify available financial assistance resources, and facilitate payment for healthcare services, helping to ensure patients have access to the care they need.

Requirements

• High School Diploma required with some Business courses or Medical Certificate preferred.
• Excellent computer skills and basic knowledge of insurance is required.
• Must be able to work effectively with all populations and exhibit good customer service skills when communicating in person or via telephone with patients.

Nice To Haves

• Associate’s Degree in Human Services or General Business desired.
• At least one (1) year of experience in collections, billing or financial analysis preferred.

Responsibilities

• Accurately verifies, creates and maintains patient accounts in the billing and other carrier computers
• Performs data entry as required
• Documents approved CS-HHC sliding scale fees in the billing system ensuring that the discount is correct
• Runs bills electronically and manually. Monitors all billing reports for accuracy and completion
• Performs collection and posts payments to accounts as required
• Responsible for following through on any denied claim using the established CS-HHC denial management practices
• Performs all other duties as required

Benefits

• Above‑market, competitive salaries
• Sign-on bonus available for eligible positions and qualified candidates.
• Medical, Dental, Vision, Life Insurance, Short/Long‑Term Disability
• License reimbursement
• Eligibility for HRSA Loan Repayment Program may be available for qualified candidates.
• Public Service Loan Forgiveness (PSLF) eligibility is available through qualifying employment.
• Generous paid time off
• 401(k) with up to 5% match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED