Patient Accounts Rep II

BJC HealthCare • St. Louis, MO

4d

About The Position

BJC HealthCare is seeking a Patient Accounts Representative II for its refunds team, serving as a credit resolution specialist. The role serves as a subject matter expert in reviewing, collecting, and resolving payor and patient accounts. It includes ongoing analysis of insurance verifications and account submissions, and facilitating the resolution of debit and credit accounts using information from insurers, physicians, hospital personnel, governmental agencies, and patients. The position also trains and mentors junior-level staff. Applicants must be located in Missouri or Illinois and able to attend onsite meetings monthly.

Requirements

• High school diploma or GED.
• Applicants must be located in Missouri or Illinois.
• Ability to attend onsite meetings monthly.

Nice To Haves

• Background in physician insurance or billing follow-up.
• 2–5 years of experience.

Responsibilities

• Serve as a subject matter expert in insurance collection activities and billing resolution; resolve complex accounts and ensure their full resolution.
• Contact insurance companies regarding complex claims, update account information, and complete advanced administrative tasks on accounts.
• Complete follow-up tasks in a timely manner while maintaining departmental quality and productivity standards.
• Confirm patient benefits with insurance carriers and re-file insurance claims as necessary to ensure timely and accurate payment.
• Work with assigned payors and assist in communicating identified payor issues for remediation efforts.
• Train and mentor junior-level staff.

Benefits

• Comprehensive medical, dental, vision, and life insurance, and legal services available on the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED