Patient Accounts Representative - Financial Counselor

Silver Cross Hospital • New Lenox, IL

17h • Onsite

About The Position

Discuss with the patient, while still hospitalized, and/or family member, questions regarding their insurance coverage or lack of coverage. Assist in the verification process. Make financial arrangements and provide financial assistance when necessary. Work closely with various other departments.

Requirements

• High School graduate or equivalent.
• Excellent customer service skills.
• Must be a team player.
• Must have basic computer knowledge and ability to type.
• Previous telephone customer service experience required.
• Must be able to multi-task & perform effectively & efficiently in a fast-paced & high-volume environment.
• Needs to have a good understanding of medical insurance.
• Minimum of 1-year previous hospital or medical office medical insurance experience.

Nice To Haves

• Meditech and Cerner systems experience preferred.
• Bi-lingual (Spanish) a plus.

Responsibilities

• Discuss insurance coverage or lack of coverage with patients and/or family members while they are hospitalized.
• Assist in the verification process of insurance coverage.
• Make financial arrangements with patients.
• Provide financial assistance when necessary.
• Work closely with various other departments.

Benefits

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED