Patient Financial Counselor

Hunter Health • Wichita, KS

3d • Onsite

About The Position

Hunter Health provides all-encompassing care for the Wichita community, including medical, dental, behavioral, vision, laboratory, radiology and pharmacy services, all in one place. We pride ourselves in providing the support patients need to take control of their health and their whole wellbeing. Our Hunter Health team is at the heart of our operations. From the initial interaction with a new patient to empowering individuals with the knowledge to manage their health - it begins with each member of our staff. Regardless of role or responsibility, every team member is a valuable part of living our mission and upholding our positive work environment with our Standards of Culture. We exist to improve the health and wellbeing of everyone in our community.

Requirements

• A high school diploma or GED is required
• Two years of related healthcare experience in social services, patient access, insurance, and/or financial counseling is required.

Nice To Haves

• Experience in a Community Health Center setting is preferred.
• Knowledge of HRSA Sliding Fee Discount program is preferred.
• Medicaid eligibility experience, including interpretation of federal poverty guidelines is preferred.
• Insurance enrollment experience is preferred.
• eClinicalWorks experience or other electronic health record proficiency is preferred.
• Bilingual abilities are preferred but not required.

Responsibilities

• Educates patients regarding the Sliding Fee Discount Program, obtains and verifies required income documentation, and reviews applications for completeness to ensure accuracy.
• Utilizes communication skills to conduct fact-finding interviews to gather information to support documentation in determining eligibility for programs, as well as communicates financial responsibility thoroughly for patient comprehension.
• Determines eligibility for Sliding Fee Discount program according to established policies, maintains supporting documentation, conducts periodic re-verification, and ensures compliance within HRSA’s grant requirements.
• Assists uninsured and underinsured patients with Medicaid, Marketplace, and other federal or state assistance program enrollment by screening eligibility, completing applications, coordinating with agencies and insurance carriers, tracking pending applications, and resolving enrollment issues.
• Educates and provides financial counseling by explaining patient’s financial responsibilities, discussing charges and balances, reviewing potential payment options and available assistance resources, establishing payment plans, and assisting patients experiencing financial hardship.
• Supports revenue cycle operations by identifying patients who may qualify for financial assistance or insurance coverage prior to services, reducing self-pay balances through successful enrollment efforts, collaborating with registration, billing, and clinical teams, and documenting all patient interactions accurately within the electronic health record and practice management systems.
• Maintains compliance with HIPAA, HRSA, CMS, Medicaid, , and organizational requirements by ensuring accurate documentation, participating in audits, maintaining required reports and performance metrics, and identifying potential fraud, misrepresentation, or incomplete documentation.
• Protects patient confidentiality and adheres to HIPAA
• Travels when necessary to meet organizational needs.
• Performs other duties as assigned.

Benefits

• 20 days of PTO per year, plus 10 paid holidays.
• Employer-paid Benefits include: Basic life insurance, Short-term disability, Long term disability, Employee Assistance Program with 12 free sessions per year
• Optional Benefits include: Medical, Dental, Vision, Supplemental life insurance, Accident and critical illness insurance, Identity Theft Insurance, 401k with Safe Harbor Plan match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED