Patient Financial Counselor

Hanger, Inc.•,

5d•$18 - $21•Remote

About The Position

We are seeking a Patient Financial Counselor - Remote to educate and assist patients with making informed decisions about payment options and financial arrangements regarding their healthcare services. Determine and verify patient insurance coverage and eligibility for financial assistance programs. Knowledgeable of all aspects of the financial process from scheduling, billing, and collections. We are seeking candidates who are able to work Monday - Friday from 8:00am - 5:00pm CST and/or PST. This is a remote position.

Requirements

Requires less than 1 year of related experience
Minimum good fit for the job, as determined by the Talent Bullseye assessment. Hanger will administer the Talent Bullseye as part of the selection process.
Strong organizational, analytical and problem solving skills
Able to manage multiple responsibilities and to prioritize duties/tasks in a fast paced working environment
Good interpersonal, oral and written communication skills, including the ability to follow written and verbal directions
Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues
General knowledge of HIPAA and other medical insurance regulations and terminology
Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding
Knowledge of FDCPA
Proficient computer software; such as MS Word, Excel, and automated billing systems
Able to use various type of office equipment; such as, facsimile machines, calculator, postage machine, copiers, etc.
Familiar with general medical terminology
Understanding of state, federal and regional collection and reimbursement laws
Must have an enthusiastic and positive attitude
Ability to work independently, exercise creativity, and be attentive to detail
Proficiency with basic math and accounting skills
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.

Responsibilities

Promote the values of Hanger
Communicate well with patients and insurance companies over the phone or fax
Coordinate patient care with clinics
Document and report payment information timely and accurately
Verify and assure all accounts are ready for billing with adequate supporting documentation, within the established time frames
Educate patients about payment options and financial assistance
Negotiate and strategize patient payment arrangements
Update patient accounts and balances
Collect patient payments over the phone
Review and process patient and insurance company forms
Follow policy and procedures in regard to financial screening, arrangements and third-party demands

Benefits

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Student Loan Repayment Assistance by Location
Regional & National traveling CPO/CO/CP opportunities
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest