PATIENT ACCOUNTS REP

UHS • Washington, DC

6d • Onsite

About The Position

The Patient Account Representative plays a key role in efficiently coordinating the timely collection of patient out-of-pocket expenses to ensure smooth financial operations.

Requirements

• Minimum of two years of experience in hospital billing and collections.
• Proven experience collaborating with third-party payors, patients, and families.
• Strong interpersonal skills requiring poise, professionalism, tact, and diplomacy in all interactions.
• Ability to exercise sound judgment, apply common sense, and effectively manage ambiguous situations.
• Exceptional analytical and problem-solving abilities.
• Commitment to maintaining strict confidentiality when engaging with patients, families, visitors, referral sources, and other stakeholders.

Responsibilities

• Greet patients at admission with empathy to clearly explain financial responsibilities and collect payments promptly.
• Verify patient insurance eligibility and benefit coverage with accuracy.
• Support patients in setting up manageable payment plans and accessing financial assistance programs.
• Coordinate and communicate outstanding patient balances post-discharge to the billing vendor, ensuring appropriate follow-up and collection efforts.
• Maintain thorough and precise documentation within patient account systems.
• Submit insurance claims, monitor their status, and proactively follow up to ensure timely reimbursement.

Benefits

• Loan Forgiveness Program
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed