Patient Accounts Liaison - CBO

Vitruvian Health • Dalton, GA

33d • Onsite

About The Position

Vitruvian Health is seeking a Patient Accounts Liaison for their Central Business Office (CBO). This role operates under the direct supervision of the Lead/Supervisor Customer Service and the Patient Accounts Manager. The Patient Accounts Liaison is responsible for communicating with internal and external customers, interpreting and following policies, and resolving issues related to billing, payment posting, and reimbursement. They will also explain financial responsibility options to patients, establish payment agreements, and initiate financial assistance applications. Additional duties may be assigned by superiors.

Requirements

• High school diploma or GED equivalent
• 1 to 2 years’ experience in hospital billing/collections or customer service required
• Effective listening, written and verbal communication both internal and external customers
• Attentive to details
• Able to complete tasks timely with accuracy
• Proficient in office equipment and various system software
• Proficient in math and data entry
• Provide professional customer service
• Knowledgeable of insurance processes, and medical terminology
• Trustworthy
• Ability to be a positive team member
• Proficient in Microsoft Excel and Word
• Ability to handle issues with sound judgement
• Analytical skills for issue identification and resolution
• Able to handle questions and confrontations calmly and professionally
• Understands instructions and able to implement instructions, policies and guidelines

Nice To Haves

• College level courses preferred
• Certified Revenue Cycle Representative (CRCR) Certification or HFMA Certified Patient Account Representative (CPAR) preferred
• 2-4 years’ experience in hospital or medical setting providing billing/collections or customer service preferred

Responsibilities

• Communicates both verbally and written with internal and external customers
• Interprets and follows instructions, policies, guidelines and standards
• Answers and resolves issues presented by patients/guarantors, agencies, third party payers and HMC associates
• Assists with billing, payment posting, and other reimbursement issues
• Explains and advises patients/guarantors on financial responsibility options
• Establishes payment agreements
• Initiates financial assistance applications for management approval and adjustments
• Performs additional duties as assigned by Superiors

Benefits

• 403(b) Matching (Retirement)
• Dental insurance
• Employee assistance program (EAP)
• Employee wellness program
• Employer paid Life and AD&D insurance
• Employer paid Short and Long-Term Disability
• Flexible Spending Accounts
• ICHRA for health insurance
• Paid Annual Leave (Time off)
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED